Grooming & Dog Wash Policies & Fees

Thank you for booking with Smart Puppies. Please review our policies before your appointment. These policies help us keep every dog safe, comfortable, and properly scheduled.

Appointment Reminders & Confirmation

• You will receive reminders before your appointment.
• Please confirm your appointment when you receive a reminder.
• If your appointment is not confirmed by midnight the day before your appointment, it will be cancelled so another customer has a chance to book that time.

Cancellation & No-Show Policy

• Please cancel or reschedule at least 24 hours before your appointment if you cannot come. This gives another customer a chance to book that time.
• If it is less than 24 hours before your appointment, please call or text us directly.
• Please arrive on time. If you are more than 20 minutes late, we may need to reschedule your appointment.
• If you do not come and do not cancel, this is a no-show. If you miss an appointment without cancelling and want to book again, you must prepay before we book your next appointment.
• Repeated late cancellations, late arrivals, or no-shows may require prepayment before future appointments.

Aggressive Behavior / Extra Handling

• For extra handling, such as additional groomers, muzzles, safety precautions, or excessive breaks, an extra charge of $10–$50 may apply based on the severity and time needed.

Excessive Matting / Brushing

• If brushing exceeds 15 minutes due to matting or tangles, or if the coat is too matted to safely brush, additional fees of $50–$150+ may apply based on severity, time, and condition of the coat.
• In some cases, a full shave-down may be required for the dog’s safety and comfort.

Late Pickup

• After a 1-hour grace period following notification that your dog is ready, a $10 per hour late pickup fee will apply.

By booking an appointment, you acknowledge and agree to these policies.