Grooming & Dog Wash Policies & Fees
Thank you for booking with Smart Puppies. Please review our policies before your appointment.
These policies help us keep every dog safe, comfortable, and properly scheduled.
Appointment Reminders & Confirmation
- You will receive reminders before your appointment.
- Please confirm your appointment when you receive a reminder.
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If your appointment is not confirmed by midnight the day before your appointment,
it will be cancelled so another customer has a chance to book that time.
Cancellation & No-Show Policy
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Please cancel or reschedule at least 24 hours before your appointment if you cannot come.
This gives another customer a chance to book that time.
- If it is less than 24 hours before your appointment, please call or text us directly.
- Please arrive on time. If you are more than 20 minutes late, we may need to reschedule your appointment.
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If you do not come and do not cancel, this is a no-show.
If you miss an appointment without cancelling and want to book again,
you must prepay before we book your next appointment.
- Repeated late cancellations, late arrivals, or no-shows may require prepayment before future appointments.
Aggressive Behavior / Extra Handling
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For extra handling, such as additional groomers, muzzles, safety precautions, or excessive breaks,
an extra charge of $10–$50 may apply based on the severity and time needed.
Excessive Matting / Brushing
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If brushing exceeds 15 minutes due to matting or tangles, or if the coat is too matted to safely brush,
additional fees of $50–$150+ may apply based on severity, time, and condition of the coat.
- In some cases, a full shave-down may be required for the dog’s safety and comfort.
Late Pickup
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After a 1-hour grace period following notification that your dog is ready,
a $10 per hour late pickup fee will apply.
By booking an appointment, you acknowledge and agree to these policies.